Frequently Asked Questions
Everything you need to know about your journey to peak performance.
How do I determine the right shoe size for my sport?
We recommend measuring your foot in centimeters and referring to our brand-specific size guide. Since sports performance requires a snug yet comfortable fit, we suggest leaving about half an inch of space at the toe for natural foot expansion during exercise.
What is your return policy for worn athletic gear?
We offer a 30-day 'Test Run' guarantee. If your gear doesn't perform to your expectations, you can return it for a full refund or exchange, even if you have taken it for a spin outside.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for athletes who need their gear ready for an upcoming event or race.
Do you offer international shipping?
Yes, Every Step Counts ships to over 50 countries worldwide. International delivery times vary by location, generally ranging from 7 to 14 business days.
How should I care for my high-performance compression wear?
To maintain elasticity and moisture-wicking properties, we recommend machine washing in cold water on a gentle cycle and air drying. Avoid fabric softeners and bleach, as these can break down technical fibers.
Are your products covered by a warranty?
All our products come with a 6-month manufacturer warranty against defects in materials and workmanship. This does not cover normal wear and tear from regular athletic use.