Returns & Exchanges
At Every Step Counts™, we want to ensure your gear supports every mile of your journey, which is why we offer a 30-day hassle-free return policy on all performance footwear and apparel. If your gear doesn't fit your stride perfectly, we are committed to making it right through a quick exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Gear
Place your unworn items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Print and Ship
Download your prepaid shipping label, secure it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our team inspects your return, we will process your refund or ship your new exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing